FAQ

Charmers Shop caters to the fashion-forward woman who values both style and convenience. Our target customer appreciates trend-forward collections, reliable international shipping, and premium service that matches our runway-inspired looks at accessible prices.

Our boutique offers a carefully curated selection of feminine, artisanal pieces including hand-painted floral dresses, embroidered gowns, chic jumpsuits, stylish tops, and fashionable trousers. Each item reflects our commitment to quality and trend-conscious design.

Our collections include:

• Dresses: From casual day dresses to elegant evening wear
• Gowns: Special occasion and formal wear with artisanal details
• Jumpsuits: Stylish one-piece outfits for various occasions
• Tops: Trendy blouses, shirts, and other upper wear
• Trousers: Fashionable bottoms to complete your look

Each product page includes detailed size charts with measurements. We recommend comparing your measurements with our chart for the best fit. If you’re between sizes, we suggest sizing up for comfort.

We strive to represent our products as accurately as possible. All items are photographed in natural lighting, and we provide multiple views of each piece. However, monitor settings may vary, so colors might appear slightly different in person.

We ship worldwide, excluding some remote areas in Asia and other locations. During checkout, you can enter your address to confirm we deliver to your location.

We offer two shipping methods:

• Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 business days)
• Free Shipping: Available for orders $50+, delivered via EMS in 15-25 business days after processing

Our transparent delivery timeline:

1. Order Processing: 1-2 business days (excluding weekends/holidays)
2. Shipping Notification: You’ll receive tracking details via email
3. In Transit:
   • Standard: 10-15 business days
   • Free Shipping: 15-25 business days

Delivery requires signature for package security.

Yes! Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep.

We offer simple returns within 15 days of delivery if items don’t meet your expectations. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping costs are the customer’s responsibility unless the item is defective.

Please email our customer service at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the address to send your package.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

We accept all major payment options for a seamless international shopping experience:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.

For US orders, we’re required to charge applicable sales tax based on your shipping address. International customers may be subject to customs fees or import taxes, which are the responsibility of the recipient.

Our Kansas City-based team is happy to help! You can reach us at [email protected]. We typically respond within 1-2 business days.

Our customer service team is available Monday through Friday, 9am to 5pm Central Time, excluding major US holidays.

Our headquarters and fulfillment center is located at:
4305 Big Elm, Kansas City, US 64106

We’re here to help! Contact our friendly customer service team at [email protected] for any additional questions about our products, shipping, or policies. We’re committed to making your Charmers Shop experience as effortless and enjoyable as our fashion collections.