At Charmers Shop, we value your privacy as much as we value the exquisite craftsmanship of our hand-painted floral dresses and embroidered gowns. This policy outlines how we collect, use, and protect your personal information with the same care we devote to selecting fabrics for our collections.

1. Information We Collect

To provide you with our seamless shopping experience, we may collect:

  • Personal Details: Your name, email address, shipping address, and contact information when you make a purchase or create an account
  • Payment Information: Credit/debit card details processed through our PCI-compliant systems (we never store full card numbers)
  • Order History: Your purchases of dresses, gowns, jumpsuits, tops, and trousers to improve your shopping experience
  • Device Information: IP address, browser type, and operating system for security purposes
  • Preferences: Style choices and wishlist items to personalize our recommendations

Like the perfect stitch in our gowns, we collect only what’s necessary to serve you better while maintaining the highest standards of privacy protection.

2. How We Use Your Information

Your information helps us provide the sophisticated service our fashion-forward clientele expects:

  • Process orders for our artisanal collections and arrange worldwide shipping
  • Communicate about your order status, just as we’re transparent about our pricing policy
  • Improve our website and collections based on customer preferences
  • Prevent fraud with the same vigilance we apply to quality control
  • Send occasional style inspiration (only with your consent)

3. Data Sharing & Disclosure

We treat your data with the discretion of a private boutique:

  • Service Providers: Trusted partners who assist with payment processing (like PayPal), shipping, and marketing – all bound by confidentiality
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections

We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding some remote areas), your data may be transferred internationally. We ensure such transfers comply with applicable laws and maintain the same security standards we apply to all transactions.

5. Data Security

We protect your information with the same dedication we apply to our collections:

  • 256-bit SSL encryption – more secure than the stitching on our gowns
  • Regular security audits of our systems
  • Limited employee access to personal data
  • PCI-DSS compliance for all payment processing

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – small files that enhance your browsing experience like the perfect accessory completes an outfit:

  • Essential Cookies: For core functions like shopping cart and checkout
  • Analytics Cookies: To understand how customers interact with our site
  • Preference Cookies: To remember your style selections

You can manage cookie preferences through your browser settings.

8. Policy Updates

We may update this policy occasionally, just as we refresh our collections. Significant changes will be communicated to you.

9. Contact Us

For privacy questions or concerns, our Kansas City-based team is as responsive as our shipping:

Charmers Shop
4305 Big Elm, Kansas City, US 64106
Email: [email protected]