At Charmers Shop, we treat every shipment with the same care we devote to the delicate embroidery of our gowns and the hand-painted details on our floral dresses. Our policies are designed to match the elegance of our collections while ensuring your complete satisfaction.
Shipping Information
We deliver worldwide (excluding some remote areas and parts of Asia) with two graceful shipping options:
Standard Shipping ($12.95):
– Processing time: 1-2 business days
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
Free Shipping (orders over $50):
– Processing time: 1-2 business days
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Please note: Delivery times may vary during peak seasons or due to customs processing in your country.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To maintain the pristine condition of our collections, returned items must be:
- Unworn, unwashed, and in original condition
- With all tags attached
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Intimate apparel
- Swimwear
- Items with broken hygiene seals
- Tops and jumpsuits with special fastenings (as specified in product details)
- Final sale items (marked as such)
The Return Process
Our return process is as seamless as our silk gowns:
- Contact Us within 15 days at [email protected] with your order number and return details
- Wait for Approval – Our team will respond within 1-2 business days with authorization
- Package Your Item – Use original packaging with all tags and accessories
- Ship Your Return – Send to our Kansas City boutique using a trackable service: Charmers Shop Returns
4305 Big Elm
Kansas City, US 64106
Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refunds & Exchanges
Once received (typically 3-5 business days after arrival), we’ll inspect your return and notify you of approval.
Refunds:
- Processed to original payment method within 5-10 business days
- PayPal refunds may take 2-3 additional days
- Original shipping fees are non-refundable
Exchanges: We’re pleased to exchange for different sizes or colors (subject to availability). Please indicate your preference when requesting your return.
Damaged Items
If you receive a damaged item, please contact us immediately at [email protected] with photos. We’ll arrange replacement or refund and cover return shipping.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Charmers Shop Team,
I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details:
Item Name: [Product Name] Reason for Return: [Size/Color/Quality/Other] Preferred Resolution: [Refund/Exchange for [Item/Size/Color]]
Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]
For any questions, our Kansas City-based team is as responsive as our shipping. Contact us at [email protected].