Welcome to Charmers Shop (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website charmersshop.com and all purchases made through it. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Boutique Philosophy

At Charmers Shop, we curate elegant collections of dresses, gowns, jumpsuits, tops, and trousers with the same care we extend to our valued customers. These terms reflect our commitment to quality, transparency, and exceptional service.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or making purchases, you agree to provide accurate and complete information, including valid payment details and shipping address.

2.2 Prohibited Activities

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity or purchase intentions
  • Resell our products without authorization
  • Use automated systems to extract data from our site

3. Products & Services

3.1 Product Descriptions

We take great care in describing our handcrafted garments, including:

  • Delicately embroidered gowns
  • Hand-painted floral dresses
  • Special fastening jumpsuits and tops
  • Premium quality trousers

While we strive for accuracy, slight variations in color or detailing may occur due to the handmade nature of some items.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

4. Ordering & Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to cancel orders for any reason, including suspected fraud or inventory errors.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

4.3 Pricing

All prices are in USD. We occasionally adjust prices and are not obligated to honor previous pricing.

5. Shipping & Delivery

5.1 Shipping Areas

We deliver worldwide except to certain remote areas and parts of Asia. Delivery times vary by destination:

  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Shipping (orders over $50): 15-25 business days via EMS

All orders require 1-2 business days processing before dispatch.

5.2 Delivery Issues

You are responsible for:

  • Providing accurate shipping information
  • Any customs duties or taxes in your country
  • Inspecting delivered items promptly

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for items that are:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In original packaging
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Intimate apparel
  • Swimwear
  • Items with broken hygiene seals
  • Tops and jumpsuits with special fastenings
  • Final sale items

6.3 Return Process

Contact us at [email protected] within 15 days to initiate a return. Customers are responsible for return shipping costs unless the return results from our error.

7. Intellectual Property

All content on our site, including designs, text, graphics, and logos, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Charmers Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date.

11. Governing Law

These terms shall be governed by the laws of the State of Missouri, USA. Any disputes shall be resolved in the courts of Kansas City.

12. Contact Us

For questions about these terms or our boutique:

Charmers Shop
4305 Big Elm
Kansas City, US 64106
Email: [email protected]

Thank you for choosing Charmers Shop. We appreciate the opportunity to serve you with the same care we put into every stitch of our collections.